uj99 Privacy Policy: How We Handle Your Information
uj99 collects and uses your information only to operate your session, process wallet transactions through bKash, Rocket or Bank Transfer, and keep your records accurate. This policy explains exactly what we collect, why we collect it, and the choices available to you — availability and applicability depend on your local law and eligible regions.
Account data transparency
bKash, Rocket, Bank Transfer context
Your access and correction rights
Session and cookie controls
POLICY SCOPE NOTICE
What This Privacy Policy Covers and How It Works
When you open an account with uj99, we collect the details you provide during registration — your name, contact information, and the payment method you select, whether that is bKash, Rocket, or Bank Transfer. We also collect session data automatically: pages visited, device type, browser behaviour and any interaction with the account wallet area. This information is used to maintain your account, process your transactions accurately, and identify any irregularities that could affect your wallet balance. We do not sell your personal data to third parties. Data shared with payment processors — including bKash and Rocket network partners — is limited strictly to what those processors require to complete a transaction. We retain account records for as long as your account remains active and for a period thereafter as required by applicable rules in your jurisdiction. If you access uj99 from Bangladesh, the legality and scope of data processing applicable to you depends on local law and eligible regions. Any data collected through third-party links found on our pages falls outside this policy and is governed by those parties' own terms.
bKash
Transaction data passed to bKash is limited to what is needed to complete your wallet transfer; uj99 does not store your bKash PIN or full wallet credentials.
Rocket
When you use Rocket for a deposit or withdrawal, only the reference details required to match and confirm that transaction are shared with the Rocket network.
Bank Transfer
Bank Transfer records — account reference and transfer confirmation — are kept in your account history and accessible from your signed-in account area.
INSIDE VS OUTSIDE
Where This Policy Applies and What It Does Not Cover
This policy covers all data collected directly through the uj99 platform — your account registration fields, wallet activity, session logs and any communication you send through our published support routes. It does not extend to third-party services, external payment network terms, or any site you navigate to from a link on our pages. Understanding the boundary helps you know which entity to contact if a question arises about your data.
Account Access
All data collected when you log in, update your profile, or review your account history falls within this policy. This includes device identifiers and session tokens stored during your visit.
Wallet Transactions
Records of deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered here. The payment processor's own privacy terms govern the data held on their side of the transaction.
Site Content
Interaction data — which game lobby pages you open, how long you spend on a page, which categories you browse — is collected and held under this policy to improve navigation and your account session.
Third-Party Services
Any external link, third-party analytics tool or embedded service provider operates under its own policy. uj99 is not responsible for the data practices of those external services, and this policy does not bind them.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have several concrete actions available regarding the data uj99 holds on your account. You can review the personal details stored against your profile by navigating to your signed-in account settings page, where your registered contact details and payment method references are displayed. If any detail is incorrect — for example, a contact number that has changed — you can submit a correction request through the support route described in the section below. For questions about what specific data we hold, or to ask us to restrict how we use it, the account support channel is the right starting point. Where local law in Bangladesh or your eligible region grants additional rights — such as the right to request a copy of your data or to ask for deletion under applicable rules — we will respond to those requests in line with what the law requires. We aim to acknowledge all data-related requests promptly; the actual response timeline depends on the nature of the request and the verification steps needed to confirm your identity before we act.
Review Your Records
Open your signed-in account settings page to see the contact details, wallet method references and session preferences currently stored against your account.
Correct Account Details
If your registered name, contact number or linked payment reference is wrong, raise a correction request through the support contact route; provide the account email to confirm ownership.
Ask About Data Use
To ask what specific data we hold or how it is being used, contact the account support team using the published route. We will confirm which data categories apply to your account.
Request Restriction or Deletion
Where local law and your eligible region grant a deletion or restriction right, submit the request in writing through our support route. We will apply the relevant process after verifying your account identity.
CONTACT FOR PRIVACY
How to Reach Us With a Privacy Question
If you have a question about this policy, want to correct your data, or need to understand how a particular transaction record is stored, the routes below are the ones we publish for account and policy matters. Use the route that matches your query; provide your registered account email in every message so we can locate your record without delay.
Account Support Channel
The account support link in your signed-in dashboard connects you directly to the team handling data and policy queries. Include your account email and a brief description of your question.
Email Contact Route
For written data requests — corrections, access requests, or restriction queries — use the published email address shown in the Contact section of our site. Written requests create a clear record for both sides.
Live Chat Support
Live chat, accessible from the account dashboard, handles straightforward policy questions and can direct you to the right process if your query requires a formal written response.
DATA HANDLING STANDARDS
How uj99 Manages Data, Cookies and Account Security
Our data handling practices are designed around the actual information needed to run your account and process your wallet transactions. We do not collect data beyond what your session and payment activity generate, and we do not share it for purposes unrelated to your account.
Cookie Controls
We use session cookies to keep you signed in and preference cookies to remember your account settings. You can review and adjust cookie behaviour through your browser settings at any time; removing session cookies will sign you out.
Account Security
Your account login credentials are stored in hashed form; uj99 staff cannot read your password. Payment reference data for bKash, Rocket and Bank Transfer is stored only as the transaction reference, not as full account credentials.
Retention Period
We retain account and transaction records for the period your account is active and for a further period as required by applicable rules. Once the retention window closes, records are deleted from active systems.
Policy Change Notification
When this policy changes in a material way, we publish a notice in the account dashboard so you can review the updated terms before continuing to use the service. Continued use after notice constitutes acceptance.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about account data, payment records and your rights under this policy. If your question is not covered here, the support routes in the section above are the right place to take it.
What personal data does uj99 collect when I open an account?
We collect the details you enter at registration — name and contact information — plus the payment method reference you link, such as a bKash or Rocket wallet identifier. Session data like device type and pages visited is also collected automatically during your visit.
Does uj99 share my data with bKash or Rocket when I make a transaction?
Yes, but only the minimum required to complete and match your transaction. We pass a transaction reference and the amount to the relevant payment network. We do not share your full account profile, and we do not store your bKash PIN or Rocket login credentials.
Can I see what data uj99 holds on my account?
Your registered profile details and payment method references are visible in your signed-in account settings page. For a broader data summary — including session logs — submit a written request through the published email contact route with your registered account email included.
How do I correct an error in my account data?
Navigate to account settings to update contact details directly where the fields allow it. For corrections that require staff action — such as a name mismatch — contact support through the account dashboard or the published email route. Include your account email so we can verify ownership before making changes.
How long does uj99 keep my account and transaction records?
We keep records for as long as your account is active. After an account closes, records are retained for a further period as required by applicable rules in your jurisdiction. Once that window ends, records are removed from active systems. The exact period depends on local law and eligible regions.
Does this policy apply if I access uj99 from Bangladesh?
Yes, this policy applies to your account activity on uj99 regardless of where you access it from. However, the specific data rights available to you — such as deletion or portability rights — depend on local law and the eligible regions applicable to your situation. We apply those rights as required once we have verified your account.
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